Due to continued growth and market development, we are searching for a Senior Customer Service Representative to become an active team member in Spain. As a Senior Customer Service Representative at Viking EMEA, you will act as a vital commercial and operational link between our B2B customers, outside sales teams, and supply chain stakeholders. This role goes beyond reactive support; ¿Commercial Growth: You will collaborate with outside sales to contribute to market share growth in smaller customer segments, drive cross-selling, and maximize margin performancePipeline
Optimization: You will proactively manage quote follow-ups within our CRM (HubSpot) to improve overall conversion rates and close open businessCustomer
Account Management & Sales SupportAct as a bridge between customer and key stakeholders to enhance customer experienceBuild trust-based relationships with a designated portfolio of EMEA accountsCreate accurate commercial quotations, input data into HubSpot,



and systematically execute follow-upsProvide first-level technical product support and capture competitive market intelligence to share with the broader sales teamIdentify complex customer scenarios and champion process improvements to enhance service deliveryConducting occasional customer visits across Spain and PortugalOrder Management & Commercial GovernancePerform a comprehensive sales order, fulfilling customer's needs and delivering excellenceValidate the technical and commercial accuracy of sales orders, monitoring margins and escalating pricing exceptions when requiredEnsure a rapid 1-working-day turnaround for quote and order processing, in line with export compliance proceduresActively manage the backlog by tracking delayed shipments, call-off orders, and account clearances with the Credit DepartmentLogistics & Supply Chain CoordinationArrange the shipment to customers from the warehouse or supplier and issue the proforma invoiceExecute daily order releases, verifying picking slips against

📌 Senior Customer Support Representative (Tierrantona)
🏢 Viking EMEA
📍 Tierrantona