In this role, you drive the integral conversational AI transformation for Santander’s chat experiences. You will lead end-to-end projects that align with the AI strategy, coordinating with local CDAIOs, technology teams, and business units to deliver measurable value. You will shape the architecture, roadmap, and rollout of AI chat capabilities across channels, and evaluate new features with partners like OpenAI or Anthropic. Hybrid work model
Flexible hours
Performance-based incentives
Lead the global AI transformation program for chat products, aligning roadmap with AI strategy
Collaborate with product and platform teams to integrate AI chat into channels
Understand global chat product architecture and align with product roadmaps
Coordinate cross-functional adoption with business, legal, technology, and program teams




10+ years in technology or engineering roles with at least 5 years leading transformation with DATA/AI
~ Proven track record leading projects/teams in complex environments
~ Strong expertise in DATA/AI technologies and solutions
~ Hands-on experience with cloud environments, APIs, and CI/CD pipelines
~ Demonstrated leadership in agile, multi-disciplinary teams
~ Fluent in English and Spanish

Data & AI solutions knowledge, including integration architectures and data flows
Experience with AI chat products and platform architectures
Cloud environments, APIs, CI/CD pipelines

📌 Project Product Owner (Boadilla del Monte)
🏢 Grupo Santander
📍 Boadilla del Monte