Overview In this role you oversee end-to-end managed services delivery for client contracts, ensuring satisfaction and profitability. You work with cross-functional teams to meet SLAs and quality standards, while proactively managing risks and identifying growth opportunities. You'll coordinate service delivery across sites and offerings, providing clear communication to clients and internal stakeholders. This position combines project oversight, technical guidance, and contract governance in a remote setup across Spain, with a focus on sustainable client value and service excellence.
Responsabilidades Ensure services are delivered per defined SLAs and service definitions, driving client satisfaction
Act as primary client contact for inquiries, escalations, and feedback
Tailor services to client needs by understanding their business objectives
Oversee delivery of managed services and uphold quality standards
Collaborate with technical teams to resolve issues promptly




Monitor client satisfaction and drive continuous service improvements
Develop account plans to strengthen engagement and retention
Identify upsell/cross-sell opportunities and manage new service implementations
Requisitos principales Seasoned experience in managed services and client management
Strong project management and ITIL familiarity
Excellent communication, negotiation, and problem-solving skills
Financial acumen for budgeting, forecasting, and billing
English and Spanish proficiency (mandatory)
Experience aligning service delivery with contracts and compliance
Ability to work under pressure with strong organizational skills
client-centric mindset
proactive problem-solving
cross-functional collaboration
ITIL or equivalent service management framework
project management
infrastructure, cloud, security knowledge

📌 Senior Service Delivery Manager (Barcelona)
🏢 The Nippon Telegraph And Telephone Corporation (NTT)
📍 Barcelona