This is a key role to provide exemplary levels of service to our customers by managing orders from receipt through to delivery. Reporting to the Customers Service Manager, in this role you will work with other departments and suppliers to effectively prioritize and expedite orders through to production release and with the Quality department to resolve and investigate customer quality complaints, ensuring customer expectations are managed through to resolution.
In this role you will identify and resolve order queries with customers and ensure that their requirements are correctly interpreted and fully understood, liaise and use negotiation skills with both customers and internal departments regarding delivery or special requirements, diligently and accurately carry out contract reviews of customer orders.




You must have prior technical knowledge and experience in electric actuators contracts management and attention to detail together with a strong commitment to top-quality customer service.
Bachelor degree in Engineering or Diploma in Higher Education
Commercial awareness and strong understanding of commercial jargon
Knowledge of Microsoft AX / D365
Good technical, mechanical and electrical actuator knowledge
Rotork is the market-leading general flow control and instrumentation company, helping our customers manage the flow or liquids, gases and powders across many industries worldwide.
From oil and gas to water and shipping, pharmaceuticals and food- these are the flows on which our modern world depends.
Today we're respected and admired for our people, performance and products. Our success flows from our commitment to engineering excellence, and that's what we will always pursue, safely and sustainably.

📌 Commercial (Contracts) Engineer (Bilbao)
🏢 Rotork
📍 Bilbao