Looking for an Customer/Technical Support Engineer (XDR/KOI) for a long term contract position to work on Cortex XDR Support Team based in Madrid . Resolve Break/Fix technical support cases, handling configurations, troubleshooting, and standard methodologies to customers via phone, e-mail, and web.
La descripción completa del puesto cubre todas las habilidades asociadas, la experiencia previa y cualquier cualificación que se espera que tengan los solicitantes.
Handle support cases to ensure issues are recorded, tracked, resolved, and follow-ups finished in a timely manner
Publish Technical Support Bulletins and other user documentation in the Knowledge Base
Use fault isolation and root cause analysis skills to diagnose and tackle complicated technical issues
Have a thorough understanding of software release and bug cycles

Ability to collaborate with high-performing internal and outsourced teams
Well versed with GoogleSuite and MS Office applications
Knowledge and experience in network/Cybersecurity industry a plus
English level of B2+

Infotree Integral Solutions

📌 IT Knowledge Engineer (Madrid)
🏢 Infotree Global Solutions
📍 Madrid