Overview As Senior Business Automation Architect, you will design and implement AI-driven automation on ServiceNow to boost operational efficiency across the enterprise. You will define scalable, governed AI workflows and integrate them with data and systems, partnering with business and tech teams. The role focuses on governance, auditability, and effective automation at scale in a global, diverse environment. You will influence how AI agents interact with workflows and human decisions to deliver measurable business value. This is an opportunity to shape enterprise AI-enabled automation for a global air travel ecosystem.
Compensaciones / Ventajas flexible remote work up to 2 days/week
flexible workdays to fit personal life
flex location—up to 30 days/year remote
employee wellbeing programs (EAP) for dependents
professional development via training platforms
competitive benefits aligned with local markets
Responsabilidades Design and implement Agentic AI solutions using ServiceNow (AI agents, orchestration, workflows)
Define architecture for AI-driven workflows,



including agent boundaries, approvals, and fallback mechanisms
Ensure governance, auditability, and control for AI-driven actions
Integrate AI solutions with enterprise workflows, data models, and systems
Identify automation opportunities and translate them into scalable AI-enabled solutions
Monitor and optimize AI-driven processes to ensure business value realization
Collaborate with business stakeholders, architects, and delivery teams
Requisitos principales 5+ years of ServiceNow experience including solution design and architecture
3+ years in ServiceNow customer service management / customer success management
Hands-on experience with AI-driven solutions or workflow automation (Now Assist / AI agents preferred)
Strong understanding of workflow design, automation patterns, and enterprise system integration
Experience designing governed automation (approvals, controls, auditability)
Solid understanding

📌 Senior Business Automation Architect (Barcelona)
🏢 Sita - Société Internationale De Télécommunications
📍 Barcelona