We’re Hiring: Retention Manager | iGaming / Fintech

We’re looking for a Retention Manager to join our international fintech team and take ownership of merchant retention, portfolio growth, and long-term client relationships.
If you understand payments, know how to spot churn risks before they become a problem, and can turn existing merchant relationships into sustainable growth, we’d like to hear from you.

What you’ll do:

• Manage and develop relationships with existing merchants
• Monitor merchant activity, transaction volumes, revenue, and payment performance
• Identify churn risks and build retention plans for at-risk accounts
• Reactivate inactive or declining merchants
• Identify upsell and cross-sell opportunities
• Help merchants increase volumes and expand their use of our payment solutions
• Coordinate with Sales, Finance, Analytics, Technical Support, Compliance, and Operations
• Handle merchant escalations and drive issues through to resolution
• Track portfolio performance and report on retention, churn, reactivation, and growth

What we’re looking for:




• 2+ years in Retention, Account Management, Customer Success, Sales, or Business Development
• Experience in iGaming, fintech, PSPs, acquiring, payment processing, high-risk payments, or related industries
• Strong commercial mindset and confidence working with numbers
• Good understanding of transaction volumes, conversion/approval rates, and payment performance
• Strong negotiation and relationship management skills
• Proactive approach: you don’t wait for a merchant to tell you they’re leaving
• Professional English
• Strong Excel / Google Sheets and CRM skills

Your key KPIs will include:
Merchant retention • Revenue retention • Churn reduction • TPV/turnover growth • Reactivation • Upsell & cross-sell • Portfolio revenue growth
We’re looking for someone who can combine strong merchant relationships with data and commercial thinking.
You’ll have real ownership of your portfolio and a clear goal: k

📌 Retention Manager (Alicante (Alacant))
🏢 BigIdea FinTech Group
📍 Alicante (Alacant)