Lead UX implementation, content publishing, and project execution for customer-facing platforms, especially the Support portal and Identity University
Manage content publishing and UX projects across the customer ecosystem
Participate in and influence front-end experience design decisions with a customer-first approach
Understand and optimize digital customer journeys by identifying friction points and driving solutions
Collaborate with internal developers and external digital agencies to create, refine, and deploy web assets aligned with brand standards
Plan, test, and execute digital content and design updates for customer enablement and support platforms
Ensure consistency in brand voice, visual standards, and information architecture across managed digital properties
Establish scalable, agile processes for digital project planning from wireframes and stakeholder alignment through final builds and QA
Coordinate digital initiatives across Customer Experience, Support, Customer Success, and technical teams
Manage timelines, vendor relationships, and update-request triage




Use web analytics, UX research, and user data to assess platform performance and drive improvements
Drive experimentation and A/B testing to improve page structures, digital flows, and UI elements
Establish project intake processes, define metrics, prioritize backlogs, build roadmaps, and launch projects
Requirements

3+ years of experience in UX production, content publishing, digital experience management, website management, or digital project management, ideally within a B2B, SaaS, or enterprise environment
Proven ability to manage complex UX projects and lead cross-functional projects involving design, technical, and business perspectives
Solid understanding of UX/UI design principles, wireframing, and human-centered digital planning
Experience managing and collaborating with external vendors, digital agencies, and front-end developers
Ability to leverage web analytics, such as Google Analytic

📌 Digital Experience Specialist (Madrid)
🏢 Jobtailor
📍 Madrid