It's fun to work in a company where people truly BELIEVE in what they're doing

Job Description

About Ingram Micro Ingram Micro powers the integral IT ecosystem—connecting technology vendors, partners, and businesses to unlock the full promise of innovation. With operations reaching over 90% of the world’s population and our digital platform, Ingram Micro Xvantage™, we enable smarter, faster, and more scalable ways to do business. Together, let’s shape tomorrow by driving technology forward and creating real impact across the globe.

About the Team

Our Unified Support team sits at the heart of this mission—ensuring technology runs seamlessly for customers worldwide. Through deep technical expertise, cross-functional collaboration, and a relentless focus on customer success, we solve complex challenges across cloud and ERP-integrated environments while improving reliability, performance, and customer satisfaction.

The Role

The Billing Technical Support is responsible for resolving complex billing, invoicing, and technical platform issues. This role combines people leadership,



operational excellence, and deep technical and billing expertise. You will guide the team in diagnosing and resolving issues across software, APIs, integrations, and cloud infrastructure, while partnering closely with Engineering, Product, Finance, and Vendor teams to ensure a seamless customer billing experience.

Key Responsibilities
- Lead, mentor, and develop a team of Billing Technical Support Engineers.
- Oversee daily operations of the billing technical support function.
- Manage staffing, scheduling, and on-call rotations.
- Serve as the highest escalation point for complex billing and technical issues.
- Guide engineers through advanced troubleshooting and root cause analysis.
- Review and approve credit/debit adjustments and invoice reconciliations.
- Partner with Engineering and Product teams on long-term solutions.
- Advocate for customers with internal and external teams.
- Own an

📌 Sr Technical Support Engineer (Barcelona)
🏢 Ingram Micro European Services
📍 Barcelona