As a Account Manager, you will play a key role in building and maintaining strong relationships with our customers, ensuring they get the most out of our software solution

You will work closely with our sales, product, and support teams to provide an outstanding customer experience and help restaurants optimize their operations through our platform

Customer Relationship Management: Act as the main point of contact for key accounts, understanding their needs and ensuring their satisfaction with our solution

Maximizing Product Value: Help restaurants fully leverage our software by providing training, best practices, and strategic guidance to improve their daily operations

Problem-Solving & Strategic Support: Collaborate with support and product teams to address issues, identify areas for improvement, and ensure a seamless experience for our customers

Analysis & Reporting: Track customer performance, identify usage trends, and provide strategic insights that contribute to product improvement and customer success

Customer Retention & Growth:



Identify upselling and cross-selling opportunities to help customers maximize the value of our platform and expand its use within their operations

Benefits

Versátil working hours

Analytical and problem-solving mindset, capable of identifying challenges, proposing solutions, and enhancing the customer experience

Proficiency in CRM tools and digital platforms for customer management and data analysis

Excellent communication and negotiation skills, with the ability to build strong relationships and manage strategic customer interactions

4-5 years of proven experience in account management and customer service, preferably in a SaaS or hospitality-related company

Passion for the restaurant and tech industry, eager to provide value to customers and transform the way they operate

Previous experience working at a fast-paced startup

Previous experience working in a SaaS product

Experience working in the HORECA sector

📌 Account Manager (Madrid)
🏢 haddock
📍 Madrid