Job Description Essential Duties and Responsibilities: 1.
Asegúrese de presentar su candidatura con toda la información solicitada, tal como se expone en la descripción del puesto a continuación.
Manage the daily operation of rework functional area of service center.
2.
Lead to do the HV battery rework,including PACK fault diagnosis, maintenance, inspection and so on.
3.
Short-term business trips to customer factories, guarantee 0KM delivery, customer on-site sorting, repair of faulty packs, etc., accept other business trip tasks; 4.
Provide after-sales technical support and battery system product introduction training to customers; 5.
Answer customer after-sales related questions, providing after-sales solutions, and collecting customer after-sales needs; 6.
Responsible for guiding customers to check, overhaul and train the basic knowledge of safe operation; 7.
Coordinate after-sales resources, providing customers with after-sales guarantees such as after-sales accessories supply, after-sales technical support, and after-sales service; 8.
Connect with customers and end users, communicate without barriers, and solve customer problems efficiently; 9.
Other after-sales related support work.
Required Qualifications: 1.
Bachelor degree or above,



work experience in new energy industry is preferred; 2.
Good oral, written and presentation English communication skill, Chinese is preferred; 3.
Those who have been engaged in after-sales service are preferred; 4.
Familiar with battery PACK, electrical, structure, BMS working principle and other basic knowledge, experience in battery PACK system is preferred; 5.
It is a priority to have development channels of overseas third-party service providers.
6.
Due to regional time differences, emergency services need to remain online 24 hours a day to solve customer problems in a timely and efficient manner.
7.
Willing to travel to customer site frequently if necessary.
8.
Agree with Gotion culture, have a strong sense of professionalism and responsibility, can bear hardships and stand hard work, have good communication skills, and have a sense of teamwork. xqbhyrx
9.
Local overseas study experience, or expatriate study experience in China is preferred; 10.
It is best to have the operating document requirements of the country, such as 3S certification required by Germany, and DGUV high-pressure operation qualification is preferred.

📌 After Sales Engineer (Madrid)
🏢 国轩高科
📍 Madrid