Overview
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In this role you will be the first point of contact for Amadeus customers in the travel agency segment, delivering first-level support across phone, chat, and portal channels. You help resolve queries related to the Amadeus GDS and related products, applying pragmatic workarounds to minimize disruption while maintaining clear communication. You collaborate with teammates and escalate impactful issues to protect service quality. This is an international, cross-functional role that combines product knowledge with customer-centric support and problem solving.
Responsabilidades
Serve as first contact for Amadeus customers (travel agencies) via phone, email, the Amadeus Portal, and remote tools
Understand customer needs quickly and provide effective solutions, using workarounds when needed
Maintain proactive, clear communication throughout resolution




Collaborate with colleagues and stakeholders to ensure a positive customer experience
Escalate issues that affect customer satisfaction or service quality and inform management
Requisitos principales
Hands-on experience with at least one General Distribution System (GDS), preferably Amadeus, Galileo, or Sabre
Strong knowledge of reservations, fares, ticketing, and travel-related workflows
Good knowledge of MS Office (Excel, Word, PowerPoint)
Professional xqbhyrx proficiency in French and Italian
Team player with collaborative mindset and ability to work in multicultural environments
Self-motivated with proactive approach to challenges and change
Customer-focused mindset with understanding of business and commercial impact
team player
positive attitude
willingness to learn
GDS experience (Amadeus, Galileo, or Sabre)
reservations and ticketing knowledge
MS Office

📌 Customer Support Agent (French and Italian speaker) (Barcelona)
🏢 Amadeus
📍 Barcelona