Overview
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In this role you will deliver on-site hardware support and end-user IT services to enable Edwards Lifesciences’ patient-focused mission. You will work within a global IT team to install, image, deploy, and maintain computing devices, while training users and coordinating with vendors. Your impact includes stabilizing desktops and peripherals, driving lifecycle upgrades, and shaping IT processes that align with global standards. This is a hands-on, cross-functional role with a clear path to broader IT initiatives.
Compensaciones / Beneficios
Competitive compensation and benefits package
Flexible working hours, remote working
Pension plan
Life insurance
Medical plan
Employee stock purchase programme
Responsabilidades
Provide on-site hardware support for installation, integration and maintenance of computing devices
Troubleshoot and repair hardware and software for desktops, laptops, and peripherals (Tier 2/3)
Configure and manage workstations and portable devices per imaging/deployment processes
Perform daily support tasks (moves, adds, changes) for desktops and related hardware
Define lifecycle upgrade requirements and support IT projects
Train users on hardware,



software and systems (one-on-one, small groups, ad-hoc)
Create standard image and deployment processes aligned with integral standards
Coordinate with third-party vendors for orders, warranties, and project needs
Assist with tablet and mobile device solutions to meet operational/business needs
Define/audit standard tools and processes for asset management (physical/electronic)
Manage service tickets, prioritise requests, provide cost visibility and approvals
Assist help desk with user support as needed
Perform lifecycle upgrades and projects as directed
Maintain asset identification and control systems xqbhyrx
Adhere to company rules and safety/environment policies
Requisitos principales
Associates Degree or equivalent in related discipline
5 years of IT hardware/software experience
Strong customer service focused skills
Effective cable management skills
Strong customer service orientation
Excellent written and verbal communication
Problem solving and troubleshooting
Active Directory management
Microsoft Office Suite (Windows server, Windows 7/8/10, Office/Office365, Outlook)
IT hardware and software diagnostics and repairs (laptops, desktops, mobile devices, peripherals)

📌 IT Technologist (Valencia)
🏢 Edwards Lifesciences
📍 Valencia