Overview
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In this role you will own the performance of service contracts across Southern Europe, translating contracts into operational delivery and ongoing improvements. You will work with customers, service teams, suppliers, and internal stakeholders to ensure commitments are met and value is delivered. The position blends operations leadership with commercial insight to drive customer success in a global, automation-focused environment. You will lead projects, monitor KPIs, and promote safety and reliability to strengthen long-term partnerships.
Compensaciones / Beneficios
Full-time role in international environment
Work with advanced automation and service solutions
Structured onboarding and professional development
Learning platforms and tailored training
20 vacation days plus holiday weeks and reduced Fridays
Career growth opportunities in a general Top Employer company
Responsabilidades
Lead operational delivery of service and maintenance contracts to meet service levels, performance targets, and obligations
Coordinate maintenance activities, resources, suppliers, and subcontractors for safe, efficient work
Serve as primary operational contact for contract matters, performance discussions, and escalations
Monitor contract performance via KPIs and data; identify efficiency, reliability, and satisfaction improvements
Manage contract budgets (labor, materials, parts, external costs) and support financial health
Drive continuous improvement initiatives to enhance service delivery and long-term customer value
Lead small retrofit, modernization, and replacement projects from planning to execution




Prepare and present operational/performance reports with insights and recommendations
Collaborate with internal service teams, engineering, procurement, and HSE to ensure delivery
Promote safety culture and ensure compliance with regulations and Vanderlande standards
Identify opportunities for contract growth, service improvements, and modernization, translating needs into value
Contribute to service sales objectives by supporting contract renewals and expanding the service portfolio
Join an international, customer-focused team delivering long-term service partnerships across Southern Europe
Requisitos principales
Bachelor in Engineering
Experience in service management or service contract management
Understanding of service operations, maintenance execution, and contract delivery
Strong leadership, communication, and stakeholder management skills
Entrepreneurial mindset with a proactive, customer-focused approach
Experience in automated handling systems, capital goods, industrial automation, logistics, or xqbhyrx system integration
Experience working with third-party service providers and subcontractors
Knowledge of service contracts and commercial agreements (advantage)
Strong project management and organizational skills
Financial awareness and experience managing operational budgets
Ability to analyze data, KPIs, and performance metrics
Fluent in English (written and spoken)
Willingness to travel domestically and internationally
Strong focus on customer satisfaction, continuous improvement, and team development
Strong commercial awareness with ability to translate needs into service opportunities
Experience supporting service sales activities, contract renewals, or business development
Ownership and accountability
Relationship building
Practical problem solving
Service operations knowledge
Contract delivery and management
Budgeting and financial awareness

📌 Service contract manager (Barcelona)
🏢 Vanderlande
📍 Barcelona