Overview
Se pueden requerir diversas habilidades interpersonales y experiencia para el siguiente puesto. Por favor, asegúrese de consultar la descripción a continuación con atención.
In this role you will provide frontline managed services to keep client IT infrastructure operational. You will monitor systems, investigate first-line incidents, and resolve issues using approved procedures and knowledge bases. You’ll handle tickets, ITSM interactions, and routine maintenance while ensuring smooth handovers and service quality. You’ll identify optimization opportunities, including automation for requests and incidents, and may support disaster recovery activities. You join a diverse, client-focused team driving reliable, scalable IT delivery.
Responsabilidades
Provide managed services to keep client IT infrastructure operational
Monitor client environments and detect issues early
Investigate and resolve first-line incidents following SOPs
Handle ITSM tickets, chats, and telephonic support; perform maintenance tasks (patching/config changes)
Ensure smooth shift handovers and high service quality




Identify optimization opportunities and potential automation for requests and incidents
Support project work and disaster recovery tests as needed
Escalate incidents when necessary and contribute to knowledge updates for continual learning
Requisitos principales
Fundamental knowledge of networking and security technologies listed
Disciplined ticket handling and adherence to SOPs
Ability to resolve multiple tickets using knowledge articles and SOPs
Strong ITSM process understanding and tooling experience
Responsible planning and considering changes xqbhyrx and contingencies
Willingness to work long hours when required
Adaptability to changing environments
Client-focused approach and cross-cultural communication
Excellent active listening and information-gathering skills
Positive, resilient attitude under pressure
Bachelor’s degree in information technology/computing or equivalent experience
Client-focused
Excellent communication and active listening
Resilience under pressure
Pulse Secure SSL VPN
Virtual Juniper
Palo Alto

📌 Managed Services Engineer (La Coruña)
🏢 The Nippon Telegraph And Telephone Corporation (NTT)
📍 La Coruña