Overview
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In this role you own end-to-end project delivery to elevate customer experience and harmonize processes. You will align with global and regional teams to translate strategy into action, collect insights, and drive continuous improvement through structured project plans. You’ll manage cross-functional initiatives, oversee CRM-related improvements, and support retention and new business efforts. This is a hands-on, impact-oriented position with global scope.
Compensaciones / Beneficios
flexible work scheme
hybrid work model
health insurance
employee share plan
meal allowance
well-being programme
Responsabilidades
Own end-to-end project management: design, planning, delivery, cost, and outcome evaluation
Apply a strong customer-centric mindset in stakeholder interactions
Align with Global CSX, Regional CSX, GBS+, dX, Functions, and Business Units
Collect and analyze customer feedback and market insights (Voice of Customer)
Oversee CRM system implementation and identify improvement opportunities
Contribute recommendations impacting CSX strategy
Lead business and IT projects to improve customer experience and process harmonization
Support customer service initiatives that drive retention and new business
Communicate local action plans and link them to global CSX strategy
Identify, evaluate, and implement customer experience improvement projects
Design and roll out tools, processes,



and initiatives aligned to General CSX
Lead cross-functional and country implementation teams
Collaborate closely with CSX, CoE, GBS+, and Supply Chain teams
Drive continuous improvement through innovation and structured project plans
Manage performance using KPIs and reporting tools
Set objectives, monitor progress, and take corrective actions
Plan activities to ensure efficiency, continuity, and customer satisfaction
Ensure compliance with Henkel standards, SHE, and sustainability requirements
Requisitos principales
Bachelors or Masters degree in Business Administration, International Management, Supply Chain Management, or related field
Fluent English; German/French/Spanish is a plus
3–5 years of experience in Project Management, PMO, xqbhyrx Management Consulting, or cross-functional Supply Chain projects
Basic understanding of end-to-end Supply Chain processes (Customer Service, Logistics, Planning, Sales, Order Management)
Strong stakeholder management and communication skills across international markets
Advanced PowerPoint and Excel; strong data analysis and executive presentation skills
Basic knowledge of Power BI; hands-on experience with AI tools to boost productivity
Experience in customer-facing environments (Customer Experience, retail, B2B) is advantageous
Proactive, open-minded, collaborative, and structured approach to project execution and governance
stakeholder management
communication
collaboration
PowerPoint
Excel
Power BI

📌 Project Manager CSX PMO EU (Barcelona)
🏢 Henkel
📍 Barcelona