The team Global Business Solutions within the IT@Components Shared Services acts as the central IT service provider for the Liebherr Group. Our task is to provide standardized, efficient and scalable IT services regarding general trade and compliance for the production and sales companies. Employees from several companies in Germany, France, Austria and Switzerland work in our IT@Components organization. We would now like to expand our global cooperation with employees in Spain. Service Manager - Global Trade IT Solutions (m/f/d)
The Service Manager - Global Trade IT Solutions is responsible for the end‐to‐end provision, development, and continuous improvement of the IT service "customs solutions" for the Liebherr Group. The role combines service ownership, process expertise, project leadership, and technical coordination across global stakeholders.
The working location for this position will be in Madrid city where we are currently setting up a new office. We operate a hybrid model, requiring at least 40% of the working time on‐site.




Align demand planning with the overall IT and Customs strategy to ensure service relevance and future readiness.
Maintain and refine the long term service roadmap based on regulatory changes, technology evolution, and business priorities.
Collaborate with developers and the software vendor to assess feasible solution options.
Coordinate integration activities with adjacent systems (ERP, logistics, trade compliance tool, etc.).
Coordinate change readiness activities, including communication, training, and stakeholder alignment.
Ensure that all changes are implemented with proper quality assurance.
Lead projects as the responsible project manager, ensuring adherence to timeline, budget, and quality standards.
Ensure operational support for all participating companies.
Monitor service performance through KPIs and SLAs, ensuring continuous improvement.
Manage incident, problem, and change processes in alignment with ITSM standards (ITIL).
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📌 Service Manager (Madrid)
🏢 Liebherr Group
📍 Madrid