Technical Customer Success Manager, Endpoint Security
Full-time
Office Location: Barcelona, Spain Remote
We are seeking a highly motivated and customer-focused Technical Customer Success Manager (TCSM) to serve as a trusted advisor for our cyber security customers. This role combines deep technical expertise with strategic customer engagement, ensuring customers maximize the value of their security investments while achieving their business objectives.
The adecuado candidate possesses strong endpoint security knowledge, a startup mentality, exceptional problem-solving skills, and the ability to translate complex technical challenges into meaningful business outcomes. They are comfortable engaging with stakeholders ranging from security administrators to C-level executives and are passionate about driving customer success.
Job Description Customer Success & Strategic Advisory
Develop strong relationships with customer stakeholders, including security teams, IT leadership, and executive sponsors.
Translate technical challenges and security risks into business-focused recommendations and outcomes.
Lead customer success reviews, executive business reviews, and ongoing strategic discussions.
Provide expertise in endpoint security technologies, cyber security best practices, and security operations.
Own the customer onboarding experience post-sale, driving structured deployment plans that accelerate time-to-value. Partner with Professional Services and Support to ensure smooth rollouts across diverse endpoint environments, minimizing risk and maximizing early adoption milestones.
Guide customers through deployments, integrations, configuration optimization, and adoption initiatives.
Analyze customer environments and provide data-driven recommendations to improve security posture and product utilization.
Design and deliver enablement programs tailored to customer security teams — including workshops, product training sessions, and guided best-practice reviews — ensuring custo