At Maersk , we are transforming the world of logistics by connecting and simplifying our customers' supply chains. As a general leader in integrated logistics, we provide end-to-end solutions spanning ocean, air, landside transportation, warehousing, fulfilment, and digital logistics services. Our Maersk E-Commerce business helps some of the world's most dynamic retailers and brands deliver outstanding customer experiences through scalable fulfilment, parcel management, and last-mile solutions. As e-commerce continues to evolve, we are focused on delivering operational excellence, innovation, and exceptional service for customers across Europe. About the roleAs a Service Delivery Specialist , you will play a critical role in ensuring our customers receive the highest levels of service while helping them maximise the value of our solutions. Acting as the primary point of contact for a portfolio of customers, you will build trusted relationships, drive service excellence, and support long-term customer growth and retention.
Develop strong,



long-term customer relationships and become a trusted advisor.
Lead customer performance reviews, including Monthly Business Reviews (MBRs) and Quarterly Business Reviews (QBRs).Monitor service performance, identifying trends, risks, and opportunities for improvement.
Work closely with Operations, Product, Commercial, and other stakeholders to deliver customer outcomes.
Translate customer needs into actionable service improvements and enhancement plans.
Support customer retention and identify opportunities to expand existing relationships.
Drive adoption of digital tools, capabilities, and new service offerings.
What We're Looking ForExperience in Service Delivery, Customer Success, Account Management, Logistics, Operations, or similar customer-facing roles.
Background in E-Commerce logistics, parcel delivery, or fulfilment environments is preferredStrong customer relationship management skills. Commercial awareness and the ability t

📌 E-commerce Service Delivery Specialist (Barcelona)
🏢 Apm Terminals
📍 Barcelona