Overview
In this role, you drive the global conversational AI transformation for Santander's chat experiences. You will lead end-to-end projects that align with the AI strategy, coordinating with local CDAIOs, technology teams, and business units to deliver measurable value. You will shape the architecture, roadmap, and rollout of AI chat capabilities across channels, and evaluate new features with partners like OpenAI or Anthropic. This is a chance to scale intelligent customer engagement and accelerate a customer-centric, AI-first transformation.
Compensaciones / Incentivos Hybrid work model
Flexible hours
Wellness programs
Family-friendly benefits
Competitive salary
Performance-based incentives
Responsabilidades Lead the global AI transformation program for chat products, aligning roadmap with AI strategy
Translate business needs into scalable, compliant AI use cases
Collaborate with product and platform teams to integrate AI chat into channels
Define activities, dependencies and stakeholders for end-to-end delivery




Understand global chat product architecture and align with product roadmaps
Identify value-added features from business needs and feasibility
Pilot new features and technologies with partners such as OpenAI or Anthropic
Coordinate cross-functional adoption with business, legal, technology, and program teams
Communicate clearly to diverse audiences and manage complex stakeholder ecosystems
Translate technical innovations into business impact
Requisitos principales 10+ years in technology or engineering roles with at least 5 years leading transformation with DATA/AI
Proven track record leading projects/teams in complex environments
Strong expertise in DATA/AI technologies and solutions
Hands-on experience with cloud environments, APIs, and CI/CD pipelines
Demonstrated leadership in agile, multi-disciplinary teams
Fluent in English and Spanish
Excellent communication to non-technical audiences
Strategic, analytical mindset with hands-on execution
Pragmat

📌 Project Product Owner (Madrid)
🏢 Grupo Santander
📍 Madrid