Overview
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Join Preply as Fraud Prevention Manager to lead the Fraud Operations team within Customer Care, safeguarding the marketplace's financial integrity at integral scale. You will shape strategy, governance, and day-to-day operations, coordinating with Product, Payments, and Finance to embed fraud risk into decision-making. You’ll translate frontline observations into actionable requirements that drive the detection roadmap and improve KPIs like chargeback rate and false positives. You’ll develop talent, foster a culture of rigor and accountability, and present insights to senior leadership. This role offers the chance to impact millions of learners and tutors by strengthening trust and shaping how

Compensaciones / Beneficios

- monthly allowance for lessons on
- Learning & Development budget
- time off for self-development
- equity
- health insurance
- relocation package

Responsabilidades

- Lead and develop a team of Fraud Specialists, establishing performance expectations and a high-judgement culture
- Own the Fraud Operations roadmap and align priorities with wider business goals
- Design and formalise investigation standards, workflows, escalation protocols, and documentation frameworks




- Define and improve Fraud Ops KPIs (chargeback rate, dispute SLAs, false positives, exposure)
- Establish governance with Finance and leadership for risk reviews and threshold calibration
- Translate day-to-day fraud observations into actionable requirements for Product and Data to shape detection roadmap
- Collaborate with Product, Payments, and Finance as the primary fraud authority
- Oversee workforce planning to ensure operational resilience
- Present fraud performance and strategic recommendations to senior leadership
- Drive continuous process improvement through root-cause analysis and tooling evolution

Requisitos principales xqbhyrx

- 6-8+ years in fraud operations, payments risk, or financial crime with people management experience
- Proven track record leading fraud or risk operations in marketplace/fintech/e-commerce
- Deep expertise in fraud investigation, chargeback management, and detection workflows
- Experience owning operational KPIs and translating data into decisions

- Strong leadership and people management
- Strategic thinking and cross-functional collaboration
- Data-driven decision making and effective communication
- Fraud investigation methodology
- Chargeback management
- Fraud detection workflows

📌 Fraud Prevention Manager - Preply (Barcelona)
🏢 Jobrapido
📍 Barcelona