Job Description
This is a great opportunity for a motivated, energetic, self-starter. In this role, the successful candidate will serve as the Regional EMEAI RSS-Region System Specialist for BSO: Biomolecular Service Organization Cell Analysis and Genomics. You will be providing technical, solutions knowledge and productivity drivers of key BSO portfolio, related technologies, SW and workflows with focus on Cell Analysis and Genomic areas to drive customer loyalty and competitive differentiation. The role serves as regional FSEs - ASPs and any other post sale resources, point of expertise and co-ordination, however, does not carry any people management mandate/responsibility.
Your Role: Solves (manage to solve using Agilent resources) complex system hardware/application problems which may include Installation, implementation and training customer on customized solutions, and workflows
Maintains communication within the entire platform support community (pre and post sales)
Interfaces/Consultant with Service and Sales Management,



improving delivery of services and customer satisfaction
Address key business model supportability deficiencies across the region's for for BSO: Biomolecular Service Organization Cell Analysis and Genomics
Maintain and expand your expertise including the latest scientific findings, market & technology trends, industry benchmarks & regulations and positioning of the competition
Works closely with the solution unit for training and instrument requirements both technical, SW and workflows
Monitors escalations, allocates resources and provides onsite assistance as needed in collaboration with Service and technical service managers
Monitors installations, implementation form acceptance and application assistance
Monitors success and issues related to the BSO support model, NPI, and team building process
Assists with selection and development of the future Field System Specialist and Field System Application Specialist team members
Coaches post sa

📌 EMEAI RSS-Region System Specialist- BSO: Biomolecular Service Organization (Barcelona)
🏢 Au00 Agilent Technologies Australia
📍 Barcelona