Overview

Si le interesa solicitar este empleo, por favor, asegúrese de cumplir los siguientes requisitos que se enumeran a continuación.
As Program Manager CPS, you own a key client program end-to-end, ensuring operations meet client requirements, KPIs and service expectations. You coordinate between client, KAM/CRM, technical consultants and global operations to keep the program aligned across the network. Most work is internal with a smaller portion engaging the client to clarify needs and close gaps. You drive process improvements, audits, and rollout of program changes that translate client demands into operational excellence.

Responsabilidades
- Monitor and report program KPIs (service delivery, turnaround time) daily/weekly and drive corrective actions across labs and operations until KPIs recover
- Coordinate with general operations, laboratories, KAMs, CRM and technical consultants to deploy client requirements across BV network
- Translate client requirements into clear operational instructions and ensure deployment across the network




- Engage with client to understand expectations, close service gaps and align on priorities
- Resolve issues via internal processes (IMP/CAR), document actions and follow-ups, and escalate recurring problems
- Coordinate program, technical and in-line QC audits and push for simplification and standardization
- Translate client-driven changes into operational requirements and lead their rollout across internal stakeholders
- Design and deliver program training for labs and operations (MyLearning, webinars, conferences, video calls) for consistent application

Requisitos principales
- experience in program management and xqbhyrx cross-functional coordination
- ability to monitor KPIs and drive corrective actions
- ability to translate client requirements into operational instructions
- strong stakeholder management and cross-cultural collaboration
- auditing and continuous improvement mindset
- training design and delivery expe

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