Overview

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As ITSM & Vendor Management Specialist, you will join GISD’s Transversal Governance Team to steer service governance and vendor oversight. You’ll bridge ITSM discipline with strategic vendor management to deliver enterprise-wide transparency and cross-functional alignment. The role focuses on governance, performance management, and stakeholder engagement rather than hands-on operations. You will influence outcomes and drive continuous improvement across multiple pillars, shaping reliable and cost-efficient infrastructure delivery.

Compensaciones / Beneficios
- Hybrid work plan
- Adaptable Remuneration Plan
- Wellwo wellness platform
- Wellhub gym network access
- Global Family Leave Policy
- Stock ownership program

Responsabilidades
- Own and publish consolidated Infrastructure KPI/SLA dashboard and monthly availability report across pillars




- Maintain Major Incident & Post-Mortem Register, driving root-cause analysis governance and preventive actions
- Enforce observability and ITSM process standards (incident, problem, change, request, knowledge) across ServiceNow
- Drive Continuous Service Improvement initiatives and present outcomes to leadership
- Govern aggregate service health and partner with pillar operations teams for instrumentation and accountability
- Produce Vendor Performance Scorecards and coordinate QBRs/BRs for strategic vendors
- Act as governance point for strategic vendors, surfacing risks and opportunities to Infrastructure leadership
- Support RFPs, sourcing events, contract negotiations, renewal planning with Procurement/Legal
- Identify vendor consolidation, optimization, and cost-efficiency opportunities across the portfolio

Requisitos principales
- Bachelor's degree in Computer Science, Engineering, IT, or related discipline
- 6–8+ years of e

📌 ITSM & Vendor Management Specialist - barcelona
🏢 Jobrapido
📍 Barcelona