Artificial Intelligence Lead - Insurance Domain Country: Spain IT STARTS HERE

Santander (www.santander.com) is evolving from a general, high-impact brand into a technology-driven organization, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference. Our mission is to contribute to help more people and businesses prosper. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management. The Wealth Management & Insurance division covers three businesses in all Santander Group countries: Insurance, Asset Management and Private Banking. We work to provide the best solutions to our clients in these three businesses in the 10 countries where we are present.
To succeed in this role, you will be responsible for:





Develop and execute a comprehensive AI strategy aligned with Insurance business objectives (growth, loss ratio optimization, customer retention, operational efficiency).
Identify and prioritize high-impact AI and GenAI use cases across the insurance value chain, including:

Underwriting automation and risk scoring
Pricing optimization and actuarial modeling enhancement
Claims automation and fraud detection
Customer service virtual assistants and policy servicing
Document intelligence for policy and claims processing

Lead cross-functional teams (Data Science, IT, Actuarial, Risk, Operations, Compliance) in AI solution design and integration.
Oversee development, validation, and monitoring of machine learning models for predictive analytics and risk modeling.
Ensure compliance with insurance regulatory frameworks, model governance standards, data privacy laws, and ethical AI principles.
Drive AI research, prototyping, and proof

📌 Artificial Intelligence Lead (Madrid)
🏢 Banco Santander
📍 Madrid