We’re hiring / Specialist – Customer Experience (6-month Project)

Barcelona |

Hybrid (3 days office / 2 remote)
⏱️ ASAP start - Duration: 6 months

We’re looking for a hands-on

Customer Experience / Order Management Specialist

to join an international organisation in Barcelona.

You’ll be responsible for managing a portfolio of customers and ensuring their orders are handled smoothly from end to end.

What you’ll be doing:
Manage customer orders and resolve issues proactively
Act as a key point of contact for customers
Coordinate with Sales, Supply Chain, Logistics and other internal teams
Work with ERP systems and maintain accurate customer/order data
Analyse data and work with Excel on a regular basis
Support Sales with customer information and preparation
Identify opportunities to improve and digitalise processes

What we’re looking for:




2–3 years of experience in Customer Service, Order Management, Customer Operations, Sales Operations or a similar environment
Strong ERP experience – SAP is highly preferred
Good Excel and data analysis skills
Excellent communication and customer-facing skills
Proactive, hands-on and solution-oriented mindset
Comfortable working under pressure and managing several priorities
Someone who is not afraid to

pick up the phone and proactively speak with customers
Languages:

English, Spanish
- French is a bonus

This is a great opportunity for someone who already has solid operational experience and he's ready to embark in a challenging 6-month project.

If you're interested please apply, send me a DM or get in touch directly.

📌 Customer Experience Specialist (Madrid)
🏢 Gracia101 Talent Solutions
📍 Madrid