DESCRIPTION

At BETWEEN, we offer the opportunities you need to achieve your professional goals. If you want to develop your skills in IT and Engineering, this is your next destination

We provide support across a wide range of areas such as Firmware, Software, BI, Design, Project Management, and many more. In addition, we develop tailor-made technological solutions through our BETWEEN Labs.

We are looking for a Technical Consultant specialized in ServiceNow Customer Service Management (CSM) to join an international team working on the design, implementation, and optimization of customer communication solutions within the ServiceNow platform. The role will focus on designing, developing, and optimizing customer service processes within the ServiceNow platform, including case management, workflow automation, integrations, and customer experience improvements.
Responsibilities
- Design, configure, and maintain ServiceNow Customer Service Management (CSM) solutions to support customer service operations and business objectives.
- Gather and analyze business requirements,



translating them into scalable and efficient technical solutions within the ServiceNow platform.
- Configure and customize case management processes, workflows, business rules, notifications, and automation capabilities.
- Develop and maintain integrations between ServiceNow and external applications using REST/SOAP APIs and other integration technologies.
- Collaborate closely with business stakeholders, product owners, and technical teams to deliver high-quality solutions.
- Troubleshoot, analyze, and resolve platform-related issues, ensuring optimal system performance and reliability.
- Participate in solution design sessions, technical reviews, testing activities, deployments, and post-production support.
- Ensure all developments follow ServiceNow best practices, governance policies, security standards, and quality guidelines.
- Contribute to the continuous improvement of customer service process

📌 ServiceNow CSM (España)
🏢 Between Technology
📍 España