Join our team!

Are you a French and English speaker with a passion for technology and a CCNA 1 certification ?

We are looking for a French & English Technical Support Agent to join our team in Barcelona and provide first-level support for an international client in the Internet & Technology industry .

This is a great opportunity for someone who combines strong communication skills with a basic technical/networking background and would like to develop their career in IT support.

Tasks

Your main responsibilities

- Provide first-level customer and technical support to users.
- Assist customers with basic questions and issues related to internet services.
- Identify and troubleshoot basic connectivity and technical problems.
- Follow established troubleshooting procedures and technical guidelines.
- Collect the necessary information to understand and resolve incidents.
- Escalate more complex technical issues to the appropriate support teams.
- Keep customer information and incident records accurately updated.
- Provide a professional and customer-focused service in French and English .
- Ensure a positive customer experience throughout the support process.





Requirements

What are we looking for?

- Native or fluent French - C1/C2 level.
- Fluent English - minimum C1 level.
- CCNA 1 certification or equivalent basic Cisco networking knowledge.
- Basic understanding of:
- TCP/IP
- LAN/WAN
- Network connectivity
- Routers and switches
- Basic troubleshooting

- Good communication and problem-solving skills.
- Customer-oriented mindset.
- Ability to explain technical information clearly to non-technical users.
- Previous experience in customer service, technical support or a contact centre is a plus.

Benefits

What we offer

- Permanent / Indefinite contract.
- €22,000 - €25,000 gross annual salary , depending on experience and technical knowledge.
- Monday to Friday schedule.
- No weekend shifts.
- International working environment.
- Opportunity to develop your technical and customer service skills.
- Professional growth within an international BPO and customer experience environment.
- Training and onboarding provided.

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📌 French & English Technical Support Agent (Barcelona)
🏢 Adm Value Barcelona
📍 Barcelona