Overview In this role you drive top-line revenue by acquiring new customers and expanding within existing accounts in Spain & Portugal. You will align Zendesk solutions with client goals, lead multi-month, value-driven sales cycles, and foster executive sponsorship to secure strategic partnerships. You’ll leverage data and cross-functional collaboration to optimize retention and expansion, contributing to Zendesk’s mission of humane, human-centered customer service. Compensaciones / Incentivos * hybrid work model * remote work flexibility * global offices * inclusive culture * equal opportunity employer Responsabilidades * Acquire new customers and penetrate top accounts in Spain & Portugal to grow revenue * Cross-sell additional Zendesk products to existing clients to maximize account value * Nurture key relationships for satisfaction, retention, and long-term partnerships * Use data, intents,



and adoption history to improve prospecting and retention strategies * Create quarterly territory plans to increase market share * Demonstrate Zendesk product fit with client objectives to drive expansion * Lead complex, value-centric sales cycles with proofs of concept * Maintain a robust pipeline and accurate forecast to exceed targets * Build C-level sponsorship and engage decision-makers * Collaborate with internal teams to optimize sales strategies and execution * Close complex deals with a consultative approach and compelling business cases * Stay current on Zendesk solutions, competition, and industry trends Requisitos principales * BA/BS degree or equivalent experience * 4+ years in cloud/software B2B or AI sales or solution engineering with a proven target track record * Consistent history of meeting/exceeding quotas * Experience navigating multi-month, value-focused sales cycles with proofs of concept * History of selling to C-level executives * Strong presentation, negotiation, and closing skills * Experience creating and leveraging territory and account plans * En

📌 Commercial Account Executive (Gerona)
🏢 Zendesk
📍 Gerona