At Factorial, we're looking for a new Account Manager Enterprise for the Spanish Market to help us boost the company to the next level .
We are looking for an Account Manager Enterprise in the Spanish Market to join our Customer Experience team. You will act as a trusted consultant for Factorial’s largest and most strategic Spanish customers , driving client satisfaction, retention, and growth. Manage a portfolio of Factorial's most important Spanish customers, ensuring a tailored, high-impact approach through regular analysis, creation of data-driven action plans, and proactive execution.
Recognize and report client trends, risks, and opportunities, while proposing solutions to improve customer journeys, drive product adoption, and identify upsell opportunities that contribute to client satisfaction and net revenue growth.
Build strong client relationships and act as a strategic partner, maintaining regular interactions (mainly via video calls) to ensure engagement, share product updates, and deeply understand their needs, goals, and challenges,



becoming their go-to person for anything related to Factorial.
Collaborate cross-functionally with Sales, CX, Product, Engineering, and Finance teams to maximize client impact.
3+ years of experience in Account Management (B2B)
~ Proven track record of driving upsell, retention, and net growth in client portfolios.
~ Outstanding communication skills with empathy and influence at senior client levels.
~ Comfortable working with KPIs and managing portfolios with a data-driven mindset.
~ Fluency in Spanish (native or proficient) and professional command of English .

Knowledge/experience in Human Resources, Payroll, or HR Software.
At Factorial, we’re building the leading business management software for companies of all sizes. Our platform centralizes key workflows across HR, finance, and operations, freeing teams from manual processes so they can focus on what really matters: leading, growing, and taking care of their people

📌 Cx Account Manager Enterprise Spanish Market (Madrid)
🏢 Factorial Hr
📍 Madrid