Overview

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As Program Manager CPS, you own a key client program end-to-end, ensuring operations meet client requirements, KPIs and service expectations. You coordinate between client, KAM/CRM, technical consultants and global operations to keep the program aligned across the network. Most work is internal with a smaller portion engaging the client to clarify needs and close gaps. You drive process improvements, audits, and rollout of program changes that translate client demands into operational excellence.

Responsabilidades

Monitor and report program KPIs (service delivery, turnaround time) daily/weekly and drive corrective actions across labs and operations until KPIs recover
Coordinate with general operations, laboratories, KAMs, CRM and technical consultants to deploy client requirements across BV network
Translate client requirements into clear operational instructions and ensure deployment across the network




Engage with client to understand expectations, close service gaps and align on priorities
Resolve issues via internal processes (IMP/CAR), document actions and follow-ups, and escalate recurring problems
Coordinate program, technical and in-line QC audits and push for simplification and standardization
Translate client-driven changes into operational requirements and lead their rollout across internal stakeholders
Design and deliver program training for labs and operations (MyLearning, webinars, conferences, video calls) for consistent application

Requisitos principales

experience xqbhyrx in program management and cross-functional coordination
ability to monitor KPIs and drive corrective actions
ability to translate client requirements into operational instructions
strong stakeholder management and cross-cultural collaboration
auditing and continuous improvement mindset
training design and delivery ex

📌 Manager (Lugo)
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