Overview

La experiencia que se espera de los solicitantes, así como las habilidades y cualificaciones adicionales necesarias para este trabajo, se enumeran a continuación.
In this role, you guide customer-facing communication during security, privacy, and availability incidents to protect Autodesk customers. You collaborate with technical responders, product and cloud teams, privacy and legal partners, and customer-facing units to translate evolving incident details into clear customer guidance. You are not the technical incident commander, but you shape what customers need to know and ensure timely, accurate communications. You’ll develop and coordinate Trust Center bulletins, FAQs, and other customer materials, while maintaining consistency across channels and driving improvements in incident response communications.

Compensaciones / Ventajas
- salary transparency
- comprehensive benefits package
- stock grants
- annual cash bonuses
- remote or hybrid options
- in-person onboarding and identity verification

Responsabilidades




- Represent the customer perspective throughout Trust incidents and ensure customer impact and communication needs are considered during response
- Actively participate in significant security, privacy, data protection, identity, and availability incidents
- Lead customer-focused communications as the Trust lead within incident response, guiding what is communicated and when
- Rapidly understand the incident scope, affected products, customers impacted, data involved, and recovery timelines
- Identify information gaps and pose technically informed questions to drive clear answers
- Anticipate customer and stakeholder questions and prepare appropriate responses
- Develop and coordinate customer communications, bulletins, advisories, FAQs, and talking points
- Ensure consistency of messages across Support, Success, account teams, and Trust Center channels
- Differentiate between confirmed facts, hypotheses, and unconfirmed information for c

📌 Customer Trust Incident Response Manager (España)
🏢 Jobrapido
📍 España