IAM IT Operation and Service Manager, Albacete Airbus Albacete, España
IAM IT Operation and Service Manager Job Description: #DIGITAL CAMPUS - IAM IT Operation and Service Manager An opportunity for an IAM IT Operations and Service Manager has arisen within Airbus Helicopters (Albacete, Spain)
QUALITY CONVENIENCE - Albacete is a dynamic, historic city in Spain, located in the region of Castilla-La Mancha. This modern urban center, known for its rich cultural heritage, and it is conveniently close to Madrid and the Mediterranean coast. As a strategic Center of Excellence, we are a global leader in helicopter production, offering you endless potential to grow alongside our major projects.
THE PROJECT: Welcome to the Digital Campus, a pioneering ecosystem dedicated to industrial digitalization and innovation. This is more than just a workplace it is a technological hub where we define the future of flight. Bring your ideas to a dynamic, modern ecosystem and help us build the next generation of aerospace solutions.
We are looking for an IAM IT Operations and Service Manager to join the Identity and Access Management PSL (Product Service Line) in Albacete, Spain. IAM PSL is part of IM (Information Management), in the Infrastructures Digital Platforms department. Identity and Access Management (IAM) products enable our internal and external users to be properly identified, authenticated authorized to access Airbus Helicopters and Airbus Group Applications. The AH IAM PSL delivers and deploys the solution, products and services with an end-to-end accountability. Our Access IT products sustain Authentication, Single Sign-On (SSO), Multi-Factor Authentication (MFA), Encryption and digital certificates.



And our Identity IT Products sustain User management (Provisionning/Deprovisionning, Privileged accounts, Recertification, ...) The IAM IT Products are mainly : PingIdentity products (PingFederate and PingID), F5 bigIP and Microsoft PKI for Access. Automation is running on Ansible Cyber IAM is based on Oradad, PingCastle and Silvefort Incident and Change management on Service NOW. The compliance dashboard uses Palantir Foundry. The main role will be to act as IAM JML RUN Operator , an secondary role as IAM IT operator. Acting as IAM JML RUN Operator , you will have to manage, in priority, all RUN activities (Escalation, Improvement, Correction, INC) around Onboarding, Move inside Airbus, and Offboarding for Employees and Subcontractors of Airbus Helicopters (Mother Company and Customer Center). Acting as IAM IT operator , you will perform activities in 4 main domains: Because these critical applications support users worldwide, clear communication, structured coordination, and change management are vital to this role.
Support on escalation following when there is, in collaboration with the dedicated team in IAM Commercial, and IAM Defense and Space. Single and identified focal point for the user until the problem is resolved for AH IAM scope.
Remind end users the company rules constraints on security, compliance, data regulations and IT.




Define the possible solution if similar cases have already appeared and have it validated by the PSLs required to be involved before launching the action plan on the new use case
Monitors scheduled jobs on IAM platforms, notifies in case of issues and resolves incident
Communicates improvement, updates and obsolescence management of products to the Customer Centers local IT.
Performs the ITIL based support processes that include incident, problem, change, configuration, and event management.
Masters degree level (or equivalent) in Information Technology or related field
~0 to 3 years of experience as an IT Operator. Ideally, experience in Identity and Access Management in industrial and transversal context.
~ Knowledge of the ITIL framework
~ Knowledge of modern authentication authorization concepts/protocols (Active Directory, Single Sign-On and associated technical protocols, multi-factor authentication, cyber-security risks) or appetite for acquiring these technical knowledge.
~ Knowledge on programmation languages such as Powershell and CSharp.

Fluent English, French is a plus.
Take a look at some of our social benefits:
Hybrid model of working: we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster versátil working arrangements to stimulate innovative thinking.
Collective transport service subject to working calendar/home location.
Benefits such as life insurance, health insurance, employee stock options, retirement plan, or study grants.
On-site facilities (among others): free canteen, kindergarten, medical office.
Possibility to collaborate in different social and corporate social responsibility initiatives.
IAM, SSO
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📌 Iam It Operation And Service Manager, Albacete
🏢 Airbus
📍 Albacete