Rindus, a People company, seeks an experienced IT Support Lead to own and optimize daily support processes (Incidents, Requests, Knowledge) and drive faster resolutions across a distributed team.You will coach dispatchers and process specialists, promote self-service, and collaborate with IT Platform to improve Jira Service Management metrics, CSAT and SLAs while maintaining a customer-first culture.#J-18808-Ljbffr
📌 Team Lead It Service Desk (German & English) – Remote (Lugo)
🏢 Rindus
📍 Lugo