Manager - Key Accounts - Culinary + Cleaning

$108,482 base salary plus 12% superannuation

MELBOURNE - The Key Account Manager – Morrison Living, Vasey RSL Care is responsible for leading the client relationship and service performance across catering, cleaning, housekeeping, hospitality, and resident experience services delivered to Vasey RSL Care. The role acts as the primary account lead between Morrison Living and the client, ensuring services are delivered safely, consistently, and in line with agreed standards, resident expectations, contractual requirements, and continuous-improvement priorities.

The role is accountable for strengthening client partnership, supporting site teams, improving service consistency, using reporting and feedback to drive decisions, and identifying opportunities to enhance resident satisfaction and operational outcomes.

Client Relationship and Account Leadership
- Act as the key point of contact for Vasey RSL Care stakeholders on Morrison Living service delivery.
- Build a trusted,



proactive partnership with the client through regular communication, transparent reporting, and responsive issue resolution.
- Translate client expectations into clear operational priorities for catering, cleaning, and housekeeping teams.
- Lead regular account reviews covering service quality, resident feedback, compliance, risks, opportunities, and agreed actions.
- Support tailored client conversations while maintaining alignment with national service standards and Compass Group capability.

Catering and Hospitality Services
- Oversee catering service performance with a focus on safe, nutritious, enjoyable, and resident-centred dining.
- Work with culinary and site teams to maintain high standards in food presentation, freshness, temperature control, and dining-room service.
- Support operational standards that improve the dining experience, food safety, efficiency, and consistency.
- Monitor resident and client feedback relating to meals, service, d

📌 Manager - Key Accounts - Culinary + Cleaning (Vic)
🏢 Compass Group
📍 Vic