Hey there
We’re Fever, the world’s leading tech platform for culture and live entertainment.
Our mission? To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven approach, we’re revolutionizing the way people engage with live entertainment.
Every month, our platform inspires over 300 million people in +55 countries (and counting) to discover unforgettable experiences while also empowering event creators with our data and technology, helping them scale, innovate, and enhance their events to reach new audiences.
Our results? We’ve teamed up with major industry leaders like Netflix, F.C. Barcelona, and Primavera Sound, presented international award-winning experiences, and are backed by several leading integral investors Impressive, right?
To achieve our mission, we are looking for bar-raisers with a hands-on mindset who are eager to help shape the future of entertainment
Ready to be part of the experience?
Now, let’s discuss this role and what you will do to help achieve Fever’s mission.
About the team:
User Support sits within Fever’s Operations organisation and is the customer contact centre supporting users across Fever’s White Label solutions. The team works with partners around the world to deliver customer support across multiple channels, markets, languages and operating hours. With around 100 people across Support Team Leads, Tier 2 specialists and frontline agents, the organisation operates across morning, afternoon and night shifts to provide consistent and high-quality support at scale.
About the role:
We are looking for a Support Delivery Lead to oversee the day-to-day operational delivery of Fever’s User Support organisation supporting White Label solutions. The role will manage and support five Support Team Leads across morning, afternoon and night shifts, ensuring consistent operational performance, clear communication and effective service delivery across all teams.
Working at the interse
📌 Service Delivery Lead (España)
🏢 Fever
📍 España