We are looking for a full time Customer Support Specialist with passion for technology. With this position you will work in a dynamic team at our office in Barcelona.

Si desea conocer los requisitos para este puesto, siga leyendo para obtener toda la información relevante.
You will identify, troubleshoot, and help resolve customers’ issues efficiently and accurately, collaborating with peers and other customer facing departments.

Being a Customer Support Specialist at Webfleet means you are technically minded, a problem solver and keeping the customer at heart of everything you do.

You will join a team of 10 colleagues dedicated to France region, based in Barcelona and you will report to the Regional Team Leader.

What you’ll be doing:

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- Provide product information and effective technical and administration support through multiple channels (phone and email);
- Provide customers with a personalized experience, effectively solving their issues and inquiries, whilst keeping customer satisfaction at the core of every decision and behavior;




- Proactively manage customer expectations;
- Constantly update our CRM system (SalesForce) with all relevant information collected during customer service activities;
- Liaise with peers as well as cross-departmentally to provide complete and thoroughly researched answers for the customers.

Who are you?
There is no set route to become a Customer Support Specialist, but to be successful in this role this is the kind of profile we have in mind:

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- You already have a successful experience in a similar role;
- Impeccable written and verbal communication skills in French and fluent in English (written and spoken);
- Good interpersonal and customer service skills;
- Eager to learn new products and technologies and utilize your knowledge in a practical way;
- Ability to be both proactive and reactive, and remain detail-oriented even under pressure;
- Ability to follow standard processes and practices within set service levels;
- Y

📌 Customer Support Specialist (Laza)
🏢 Webfleet Solutions
📍 Laza