About Centric Software Centric Software® is a integral leader, providing an innovative and AI-enabled product-concept-to-commercialization platform for retailers, brands and manufacturers of all sizes. We equip retail, fashion, luxury, footwear, outdoor, home and consumer goods brands with pioneering best-of-breed solutions to plan, design, develop, source, comply, buy, make, price, allocate, sell and replenish products. Our technology powers brands to streamline processes, drive efficiency and operate with confidence in an ever-changing market. Customer Success Manager - Centric Shoppingfeed
Alicante, Spain (preferred hybrid model: 3 days/week in office) Alternative: Full remote may be considered for particularly strong or specialized candidates.
About Centric Shoppingfeed At Centric Shoppingfeed, we help online sellers publish their product catalogs on marketplaces and digital marketing platforms across Europe and the United States. Every day, we provide our clients with the support they need to successfully sell on marketplace platforms such as Amazon, ManoMano, Zalando, and AliExpress through our integration and optimization software. At the same time, we help them promote their products through digital advertising campaigns on channels such as Google, Facebook, Awin, and Criteo to attract high-quality traffic to their eCommerce websites. To build customer loyalty and ensure long-term success with our platform, the Customer Success team works closely with Product, Support, Sales, and Marketing teams to deliver exceptional customer experiences. To strengthen our support for customers across Southern Europe,



we are currently looking to hire a Customer Success Manager.
Ensure merchants and brands are fully aware of and able to leverage all features offered by our solution.
Act as a liaison with the technical support team when customer issues require deeper technical expertise.
Build and maintain long-term customer relationships based on trust while serving as a strategic advisor.
Represent the voice of the customer internally to support product improvements and platform development.
Educational background related to Marketing, eCommerce, Business, Communication, Technology, or a related field is highly valued.
Strong proficiency with Microsoft Office and the ability to quickly learn and navigate tools such as Slack, Zendesk, Planhat, HubSpot, and similar platforms.
Languages: Spanish: Fluent (required)
Languages: English: Fluent (required)
Additional Languages (Preferred): French, Portuguese, Italian
Digital marketing agencies managing eCommerce and marketplace activities through Centric Shoppingfeed.
Organizations where Centric Shoppingfeed has been a core solution for feed management, marketplace integrations, or product advertising.
Strong understanding of: Product feed management and optimization.
Ecommerce ecosystems and online retail processes.




Digital marketing channels and performance-driven campaigns.
Data quality, catalog management, and product listing optimization.
Experience in Customer Success, Account Management, eCommerce Operations, Marketplace Management, or Digital Marketing environments is highly desirable.
A good sense of logical reasoning, analytical thinking, and an interest in the technical side of software are essential to quickly adapt to customer needs and provide effective guidance.
At Centric Shoppingfeed, you'll join a collaborative, international team that supports thousands of merchants in growing their online businesses. You'll have the opportunity to work closely with customers, influence product improvements, and contribute directly to customer success in a fast-paced and evolving eCommerce environment.
Centric Software provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status or genetic information.
Join Centric Software®, where digital transformation meets real-world impact. We design and deliver next-generation solutions that empower the world’s leading retailers, brands and manufacturers in fashion, luxury, footwear, outdoor, home, food & beverage, cosmetics & personal care and multi-category retail—to become smarter, leaner and more sustainable.
Our philosophy is simple: attract the best customers by building the best solutions—crafted by the best teams across the globe.

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