We're Hiring: Pre-Sales Support - French & English Speaker

Se pueden requerir diversas habilidades interpersonales y experiencia para el siguiente puesto. Por favor, asegúrese de consultar la descripción a continuación con atención.
At Netzon Group, we're growing fast and we're looking for motivated Pre-Sales Support professionals to join our International Team in Barcelona for our Netatmo Campaign.

If you enjoy helping people, communicating in a dynamic environment, and being part of a supportive, multicultural team, this role is for you.

About the Role
As a Pre-Sales Support professional, you will support Netatmo customers with pre-sales inquiries, product information, pricing, shipping, refunds, and delivery-related questions. You will also investigate customer requests using internal tools and help ensure issues affecting the online store are properly escalated and reported.

Key Responsibilities

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- Manage delivery-related disputes with various carriers.
- Provide customers with information about parcel tracking, refund updates, shipping fees, and pricing.




- Use internal tools to investigate and resolve customer requests.
- Escalate and report any issues affecting the online store to the relevant team.
- Follow up on customer requests and provide accurate information.

What We're Looking For

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- Fluency in French and English.
- A passion for helping customers and a customer centric approach.
- Good problem-solving skills and attention to detail.
- Ability to investigate customer requests and find appropriate solutions.
- Ability to work effectively as part of a team.

What We Offer

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- Start Date: ASAP.
- Contract: Temporary until December 31 (1 Month of probation with possible extension for 2027)
- Full-Time: 39 hours per week.
- Working Hours: Monday to Friday from 9:00 AM to 6:00 PM.
- Salary: €22,173.48 gross per year.
- Performance Bonus: €100 gross monthly based on KPIs.
- Top Performer Bonus: €150 monthly based on KPIs.
- Working Model: Hybrid (6 d

📌 Pre-Sales Support Agent- French (Barcelona)
🏢 Netzon Group
📍 Barcelona