Customer Success
Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Agentforce is the future of AI, and you are the future of Salesforce.
At Salesforce, we help organizations transform how they connect with customers using trusted AI and data. As a Customer Risk Manager, you will lead critical risk mitigation and escalation management strategies to drive customer resolution, prevent attrition, and protect long-term partnerships across our Spanish-speaking customer base in Spain.
In this role, you will serve as a strategic orchestrator during critical, business-impact customer scenarios. You will align cross-functional teams, provide executive-level visibility, and navigate complex business challenges to deliver successful outcomes. Whether advising internal leaders or engaging directly with customer executives in English or Spanish, your work will turn complex customer challenges into long-term success.
Serve as a trusted advisor to internal leadership and customer executives, providing data-driven recommendations and strategic resolution paths.
Evaluate the business impact of customer risks to prioritize resources, establish clear action plans, and accelerate resolution timelines.
Deliver clear, structured, and factual status updates in Spanish and English to customer leadership and internal stakeholders.




Analyze incident trends and root causes to identify operational gaps and drive systemic enhancements across Salesforce processes and products.
Demonstrated experience in customer escalation management, account management, technical consulting, or enterprise project delivery.
Proven capability to lead through multi-stakeholder business challenges with composed, structured problem-solving and clear judgment.
Strong written and verbal communication skills, with a track record of translating complex concepts into business outcomes for executive audiences.
Practical experience using enterprise CRM tools and collaboration platforms (e.g., Salesforce platform, reports, dashboards, Slack).
Professional working fluency in Spanish and English (written and verbal) for executive-level communication and documentation.
Bachelor's degree or equivalent practical experience.
Commercial experience developing strategies that improve customer retention and business outcomes.
Familiarity with the Salesforce product ecosystem, customer deployment patterns, and enterprise use cases.
Unleash Your Potential When you join Salesforce, you'll be limitless in all areas of your life.



Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best. Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates' resumes and qualifications throughout the recruiting process. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.
Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. It means that at Salesforce, we believe in equality for all. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
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📌 Customer Risk Manager (Madrid)
🏢 Salesforce
📍 Madrid