- Coordinate communication between internal departments and customers

- Ensure a seamless and consistent customer experience

- Develop and maintain long-term customer relationships through regular personal interaction

- Identify individual customer needs

- Ensure the sustained satisfaction of both companies and employees

- Proactively inform customers about new benefits, developments, and optimization opportunities

- Continuously expand the benefits offering

- Implement innovative bonus models

Requirements

- Completed degree in business administration or a comparable qualification

- At least two years of professional experience

- Ideally, experience managing key accounts, in project management, or in Customer Success Management

- Strong service and customer focus

- Empathy, assertiveness, and excellent communication skills

- Independent and solution-oriented approach to work

- Strong planning and coordination skills

- Fluent German and English, both written and spoken, with strong negotiation skills

Core Competencies





Demonstrates strong customer relationship management and project management skills, with a focus on enhancing customer satisfaction and implementing innovative solutions. Proficient in both German and English, with a strong emphasis on effective communication and negotiation.

Highest-signal resume keywords

- Customer Success Management

- Key Account Management

- Project Management

- Fluent German

- Fluent English

Hard Skills

- Business Administration Degree

- Customer Relationship Management

- Project Management

- Negotiation Skills

- Planning Skills

Soft Skills

- Empathy

- Assertiveness

- Excellent Communication Skills

- Solution-Oriented Approach

- Service Focus

Industry Keywords

- Customer Experience

- Benefits Offering

- Bonus Models

- Customer Needs Identification

- Internal Communication

#J-18808-Ljbffr

📌 Customer Care Manager, All Genders (Canarias)
🏢 Jobtailor
📍 Canarias