Job Description Global Servicing (GS) oversees consumer travel and concierge experiences, all card customer service functions for the company’s global consumer, banking, merchant, and commercial customers, as well as the key enablement functions that power our products and services. GS provides the world’s best customer experience every day by building on Amex’s 175-year legacy of service excellence, leveraging new technologies and capabilities to drive transformation, and bringing a human touch to each customer interaction.

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Job Description Global Servicing (GS) oversees consumer travel and concierge experiences, all card customer service functions for the company’s integral consumer, banking, merchant, and commercial customers, as well as the key enablement functions that power our products and services. GS provides the world’s best customer experience every day by building on Amex’s 175-year legacy of service excellence,



leveraging new technologies and capabilities to drive transformation, and bringing a human touch to each customer interaction.
Job Description Global Servicing (GS) oversees consumer travel and concierge experiences, all card customer service functions for the company’s global consumer, banking, merchant, and commercial customers, as well as the key enablement functions that power our products and services. GS provides the world’s best customer experience every day by building on Amex’s 175-year legacy of service excellence, leveraging new technologies and capabilities to drive transformation, and bringing a human touch to each customer interaction.
As a Merchant Support Specialist, you will play a critical role in protecting American Express, our customers and our merchant network. You will complete robust Know Your Customer, Anti-Money Laundering and financial crime prevention reviews with accuracy, consistency and

📌 Merchant Support Specialist (Madrid)
🏢 American Express
📍 Madrid