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En el Grupo Saica, hemos integrado la economía circular en nuestro modelo de negocio, apostando por la sostenibilidad como motor para alcanzar un modelo de producción más responsable. En Saica Paper, serás parte del círculo Para ello, creemos en el talento, el crecimiento profesional y el impacto positivo en el mundo. Si buscas un entorno dinámico donde cada día es una ocasión para innovar y crear un mundo mejor El Grupo Saica es tu sitio

Puesto:

CUSTOMER SERVICES MANAGER

Descripción del puesto:

TASKS/DUTIES/RESPONSIBILITIES:
- Lead and manage the regional Customer Service team, ensuring clear priorities, workload balance, performance follow-up and people development.
- Ensure compliance with agreed service level, efficiency and customer satisfaction targets, in alignment with the commercial strategy and operational priorities.




- Act as key operational point of contact for Commercial teams and customer counterparts, ensuring proactive communication, SLA compliance and effective issue resolution.
- Coordinate the independent management of the assigned customer portfolio, including order follow-up, delivery performance, customer stock monitoring and replenishment needs.
- Promote cross-regional and cross-functional coordination with Supply Planning, Logistics, Commercial (sales and sourcing) teams to achieve operational excellence.
- Ensure effective coordination between customer requirements, industrial constraints, stock availability and delivery performance.
- Coordinate and monitor customer stock levels, consumption evolution and delivery accomplishment, ensuring timely forecast adjustments, VMI forecast reviews and safety stock updates at regional level.
- Promote and lead customer-related projects, including VMI implementation, service model improvements, SLA compliance, service level optimisation

📌 CUSTOMER SERVICES MANAGER (Zaragoza)
🏢 Saica Vonqjp
📍 Zaragoza