Full time
-Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.
By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights.
Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.
As a Customer Success Manager you will be a trusted advisor responsible for driving adoption, value realization, and long-term success for Sprinklr's most strategic customers across the Marketing, Social, and Advertising product suite. Social Publishing, Listening, Paid Ads, Marketing Analytics.
Translate marketing KPIs (ROAS, brand health, sentiment shift, audience reach) into Sprinklr configurations and use cases.
Own the end-to-end adoption lifecycle across multiple teams (Digital, Social, Brand, Media, Analytics), ensuring frictionless onboarding and proactive value expansion.
Build reusable playbooks to institutionalize best practices across campaign orchestration, paid amplification, and influencer management.
Coordinate cross-functional teams (Product, Solutions Consultants, Services) to address technical challenges, rollout new modules, or guide strategic expansion.




Deliver stakeholder-specific enablement—executive workshops, advanced user trainings, feature adoption campaigns—designed to improve usability and internal platform advocacy.
Identify blockers to adoption and proactively create corrective action paths: integrations, UX simplification, org change support.
Cultivate internal champions and promise a culture of self-service to strengthen long-term platform adoption
Advise customers on how to align their future marketing strategy with Sprinklr's roadmap capabilities and beta features (data management and intelligence, CRM platform and tools, business analytics and reporting, etc.)
Growth & Commercial Support
Ads module, Listening, new brand/geography activation, etc.
Bachelor’s degree in Marketing, Communications, Computer Science, or related field.
~6+ years in MarTech, AdTech, or digital media consulting, working with enterprise-grade solutions and cross-functional marketing teams.
~ Deep experience in campaign setup, media planning, or brand marketing strategy at large organizations.
~ Strong understanding of omnichannel marketing strategy (organic, paid, owned) and platform analytics.
~ Executive-level presentation and stakeholder management skills; Data fluency: ability to interpret telemetry, product usage, and marketing KPIs and convert into strategic actions.





Prior experience implementing or scaling Sprinklr or similar platforms (Adobe, Salesforce Marketing Cloud, Khoros).
Deep familiarity with social ad platforms (Meta, Google, TikTok), social listening taxonomy, and crisis/PR workflows.
Experience leading digital transformation projects or general rollouts across brands, geographies, or business units.
PMP, Agile, or relevant certification; fluency in campaign lifecycle management tools.
Strong business acumen and comfort advising CMOs, Digital Transformation leads, or Global Brand Managers.
Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve. Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Lead a new category of enterprise software that we call Unified-CXM.
Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.
Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything — and everyone — can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world’s leading enterprise brands.

📌 Senior Customer Success Manager / Senior Account (Madrid)
🏢 Sprinklr
📍 Madrid