Overview

As Senior Operations Manager, you will steer a 40–50 person team across application support, onboarding, and governance to scale a subscription SaaS business. You will shape an efficient, data-driven and automation-focused operating model during a major transformation. You’ll partner with Product/Engineering, Sales and HR to align processes, metrics and resources with business goals. This role offers high impact, cross-functional influence and the opportunity to drive scalable operations in a growing international context.

Compensaciones / Incentivos

- competitive salary
- annual performance bonus
- training & development opportunities
- international exposure
- high-impact leadership role
- hybrid flexibility

Responsabilidades

- Define and implement an accountable operational structure and governance
- Monitor and improve SLAs, KPIs and service quality
- Plan resources and workloads to support scale
- Shift from reactive to predictive performance in operations
- Map, standardize and optimize workflows for a SaaS environment




- Build a KPI/reporting culture and drive process optimization
- Identify automation opportunities across support and onboarding
- Promote AI-driven tools and measure impact
- Lead team leaders and drive cultural change
- Serve as a bridge between Operations, Product/Engineering, Sales and HR
- Lead transformation efforts focused on long-term scalability

Requisitos principales

- 6–10+ years of experience leading Operations in SaaS or IT environments
- Strong knowledge of ITIL and service management
- Proven track record managing support and/or onboarding teams
- Experience in process optimization and scaling operations
- Data-driven mindset with KPI ownership
- Experience driving change in established teams
- Native level Spanish; full professional English; Catalan is a strong plus

- leadership
- change management
- communication
- ITIL
- service management
- KPI and metrics tracking

📌 Senior Operations Manager (Barcelona)
🏢 Blu Selection
📍 Barcelona