Lodgify is a fast-growing scale-up company leading the vacation rental industry. Backed by $30M in funding, our platform empowers property owners and managers worldwide to efficiently manage and grow their business through technology.
Headquartered in sunny Barcelona, we're now a team of 380+ people representing over 60 nationalities, united by a passion for transforming the future of short-term rentals.
⭐ About the role
To continue our growth, we are looking for a Product Onboarding Specialist, to join our Onboarding team
As an Onboarding Specialist, you will take ownership of the customer upon subscription, guiding the customer in the account and connections set-up. Post-set-up, you will have ownership of the customer and follow-up on a regular basis to upsell product features and plan.
⭐ How will you make an impact?
- Onboard new customers by assisting them in setting up the Lodgify account, connections and training on the system via phone calls and screen sharing calls in English and Spanish.
- Understand customer objectives and potential to correctly set-up their account and assist them during the customer journey
- Provide a consultative approach to customers to ensure a proper utilisation of Lodgify
- Analyse the customer base and work proactively with your pipeline of customers to improve the adoption of Lodgify’s suite of products and drive upgrades or upsells
- Gather customer feedback regarding possible bugs, improvements and new functionalities, passing it along to the Product team
- Work together with the other departments (Sales, Support, Product, etc.) to maximise value for customers
⭐ What makes you a great fit?
- 1+ year as an account manager/onboarding in a high growth SaaS environment or recent graduate with a relevant degree.
- Tech savvy with an ability to fully understand our software
- You have Native/Near native level of English and French. Any other European languages would be an asset.
- Experience negotiating and handli
📌 Customer Onboarding Specialist w/ French (España)
🏢 Lodgify
📍 España
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