Experteer Overview
In this pivotal role, you will own central supply KPIs and oversee cross-market execution of supply programs. You’ll bridge local market needs with global designs to deliver world-class driver experiences while scaling best practices. You’ll translate strategies into regional plans, drive continuous improvements, and optimize recruitment, retention, and engagement of drivers. This position offers a measurable impact on Europe-wide mobility operations and partner ecosystems, with a strong emphasis on data-driven decision making and cross-functional collaboration.

Compensaciones / Beneficios
• Own supply KPIs (Active/New drivers, Retention, NPS, supply volume)
• Serve as interface between central and local teams, channeling market feedback to influence global program design
• Translate global strategies into regional plans with defined ownership, timelines, and governance
• Analyze driver retention and drive improvements across teams
• Support markets with engagement and acquisition initiatives to meet supply targets
• Develop and optimize driver communications strategies across channels with local and central teams




• Improve driver training based on needs and trends in collaboration with Marketing, QoS, and Product
• Identify product experience improvements for new drivers and provide prioritized, data-backed recommendations to product teams
• Design, test, and scale proactive onboarding and support initiatives for new drivers across journey stages

Responsabilidades
• 6 years of experience in operations, strategy, or business operations, preferably in marketplace or mobility, with leadership experience
• Proven track record scaling operations across multiple markets or European contexts
• Experience in process design, optimization, and cross-functional project management
• Strong data analysis background and use of metrics to drive decisions
• Fluent in English; additional European languages are a plus

Requisitos principales
• Versátil working arrangements
• LinkedIn Learning
• Sabbatical u0026 special leave policies
• Mobility Credit
• Health Insurance
• Employee assistance program

📌 Central Operations Lead (Barcelona)
🏢 Freenow
📍 Barcelona