Descripción general

Why Join Us?
- Opportunity to own and shape IT support for Spain.
- Clear scope for the role to expand across Europe.
- High visibility within the business and direct exposure to senior stakeholders.
- Support from an established London-based IT team.
- Excellent opportunity for ambitious individuals looking to accelerate their IT career.
- A role where initiative, ownership and ambition are genuinely valued.

Responsabilidades

Desktop Support Analyst
Madrid, Spain | 4 Days Per Week in Office | Occasional European Travel
Are you a driven IT Support professional ready to take the next step in your career?
We're looking for a bilingual Desktop Support Analyst to become the key IT support contact for our Madrid office. This is a fantastic opportunity for someone with strong 1st Line/Desktop Support experience who is ready to move into a broader and more autonomous role with significant growth potential.
Initially, you'll be responsible for supporting our Spanish business operations,



providing exceptional IT support to users and ensuring a seamless technology experience across the office. However, this role is expected to evolve and expand into a wider European support position, offering exposure to international stakeholders and exciting career development opportunities.
As a standalone IT resource in Madrid, you'll work closely with and report into the London-based IT Operations team while also leveraging a local support network. This role offers the chance to have genuine influence, build strong business relationships, and secure a seat at the table within a growing international organisation.
What You'll Be Doing
- Providing 1st and 2nd line desktop support to business users across Spain.
- Managing incidents, requests and service-related activities through to resolution.
- Supporting meeting room technology, audio-visual equipment and workplace technology.
- Building, deploying and maintaining laptops, mobile devices and other IT equipment.
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📌 Desktop Support Analyst (Madrid)
🏢 Berkley
📍 Madrid