The Customer Service Specialist for the Iberia Market is responsible for executing the Order-to-Delivery process , supporting the Sales Department, and serving as the primary point of contact for customers regarding service level performance.

This role is responsible for monitoring and analyzing operational KPIs on a daily basis to identify inefficiencies and implement corrective actions, always striving for excellence in customer service and service level performance.

Key Responsibilities

Essential Responsibilities

- Manage customer service activities to ensure an excellent customer experience and high service levels.
- Collaborate closely with Supply Planning, Distribution, and Finance teams to achieve business objectives and operational targets.
- Support Sales and Marketing teams in achieving sales plans by maintaining accurate and up-to-date information, and sharing relevant data for alignment and validation.
- Ensure customer and material master data is accurate and properly maintained to prevent complaints, returns, and credit notes resulting from incorrect information.




- Act as the central point of contact for customer inquiries and requests, ensuring timely and effective resolution.
- Participate in and drive continuous improvement initiatives to enhance order management processes, quality, and operational efficiency.
- Monitor key operational KPIs and proactively identify opportunities for process improvement and service excellence.

Requirements

- Bachelor’s Degree in Business Administration, Supply Chain Management, or a related field.
- 2-4 years of experience in Customer Service within the FMCG or Cosmetics industry, preferably in a B2B environment.
- Solid knowledge of customer service processes and order management.
- Proficiency in Microsoft Office applications, particularly Excel.
- Experience working with ERP systems such as SAP or JDE.
- Fluency in English (C1 level); additional Iberian languages are considered a plus.
- Strong communication, organizational, and problem-solving skills.
- Ability to work collaboratively in a cross-functional and fast-paced environment.

📌 Customer Service Iberia Market (Barcelona)
🏢 Revlon
📍 Barcelona