About the job

Rooms Division
: Guest Relations Agent

Locations:
Spain
Estepona, Mallorca

Duration:
7 months, between March-November

At Sani/Ikos Group, the
Front Office department
plays a pivotal role in guest experiences. Our
Front Office Team
orchestrates unforgettable holiday experiences with seamless check-ins, personalized recommendations, and world-class service.

Whether as a Front Office and Guest Relations Agent or an e-Concierge team member, guest interaction is at the heart of what we do.

Responsibilities:

Guest Welcome:
Greet guests warmly on arrival and ensure they feel valued throughout their stay.

Guest Support:
Handle guest inquiries, special requests, and complaints promptly and professionally.

VIP Service:
Assist with VIP arrivals, room arrangements, and personalized touches.

Coordination:
Communicate guest needs and preferences to relevant departments to ensure seamless service.

Feedback:
Collect guest feedback and follow up to ensure satisfaction and resolve any issues.

Standards:




Maintain lobby and guest areas in line with hotel presentation and service standards.

About you

You have proven experience in a relevant position, preferably in a 5-star resort or hotel environment. You are fluent in English, as well as a second language (Russian, German, or French). You possess computer literacy and knowledge of hospitality software such as Opera or Fidelio. You hold a degree or diploma in Hospitality or Tourism. Finally, you demonstrate strong communicative, interpersonal, managerial, and problem-solving skills.

** Not sure if you meet all the role requirements? We still welcome your application and a chance to learn more about why you think you could be a valuable addition to the Sani / Ikos team*

Our promise

We're ready to invest in your potential and provide the launchpad for a rewarding, high-impact career. If you're ready to commit your energy, we'll give you the resources to develop quickly.
- Accelerated growth path
: We focus

📌 Guest Relations Agent (Estepona)
🏢 Sani/Ikos Group
📍 Estepona